Introduction
Triton Group Home Loans at Legacy Mutual Mortgage, operated by Gardner Financial Services, LTD. ("Triton Group," "we," "us," or "our"), is committed to protecting the personal information you provide through our website, mortgage services, and communications.
This policy explains how we collect, use, disclose, retain, and protect information received through tritongrouphomeloans.com, mortgage inquiries and applications, calls, emails, and SMS/MMS text messages. Additional financial privacy notices may apply to specific services.
1. Information We Collect
Depending on your interactions with us, we may collect:
- Personal and contact information: name, addresses, email, and telephone or mobile numbers.
- Mortgage and financial information: employment, income, financial accounts, assets, credit history, identification, and property or transaction details.
- Technical information: IP address, browser and device details, website usage, cookies, and referral information.
- Communication information: inquiries, correspondence, messaging preferences, consent records, and call recordings where applicable.
2. How We Collect Information
We may receive information when you visit our website, submit a form, request mortgage services, apply for a loan, communicate with a representative, subscribe to marketing, or affirmatively opt in to SMS messages. We may also receive information from authorized mortgage platforms, credit reporting agencies, financial institutions, and transaction participants where permitted by law.
3. How We Use Information
- Respond to mortgage inquiries and provide customer support.
- Evaluate, process, and service mortgage-related requests and transactions.
- Send loan updates, document requests, and appointment reminders.
- Provide marketing, promotional offers, and educational information where appropriate consent has been obtained.
- Operate, secure, analyze, and improve our website and services.
- Prevent fraud and comply with applicable laws and regulations.
5. SMS Communications and Mobile Information Privacy
With the applicable consent, our messaging program may send transactional messages (mortgage inquiry responses, loan status updates, appointment reminders, documentation requests, and service messages) and marketing messages (mortgage offers, refinancing opportunities, educational content, and promotions).
SMS opt-in consent
By affirmatively opting in, you authorize Triton Group Home Loans and service providers acting on our behalf to send messages to the mobile number you provide, within the scope of your consent. Submitting a general inquiry or providing a phone number does not by itself constitute marketing SMS consent. Marketing consent is voluntary and is not a condition of obtaining a loan or purchasing services.
Frequency, rates, and opt-out
Message frequency varies with your interactions and subscriptions. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also revoke consent through another reasonable method. A final opt-out confirmation may be sent. For support, call (210) 476-5523. See our Terms & Conditions.
6. Telephone, Email, and Electronic Communications
Where permitted by law and consistent with the consent obtained, we may communicate about mortgage services, transactions, appointments, support, and authorized marketing by telephone, email, and SMS/MMS. Automated, prerecorded, or artificial-voice communications will be used only where legally permitted and supported by any required consent.
Where required, we obtain prior express written consent for regulated telemarketing communications. Marketing consent is not a condition of obtaining mortgage services. Calls may be monitored or recorded where permitted and with any legally required notices and consent.
7. Marketing Preferences
You may unsubscribe from marketing emails using the unsubscribe link, reply STOP to marketing texts, or contact us through a reasonable method to withdraw consent. Opting out of marketing does not necessarily prevent legally permitted service or transaction communications, subject to your request and applicable law.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or electronic storage is completely secure.
10. Data Retention
We retain information as reasonably necessary to provide services, meet contractual and legal obligations, maintain required records, resolve disputes, and document communication consent and opt-outs.
11. Your Privacy Rights and Choices
Depending on applicable law, you may have rights to request access, correction, or deletion of eligible personal information; limit certain information sharing; and opt out of marketing. Some mortgage and financial records must be retained under law. Contact us to make a privacy request. Separate financial privacy notices may explain additional rights and choices.
12. Third-Party Websites and Services
External websites and mortgage application platforms linked from our site may have their own privacy practices. Review their policies before providing information.
13. Children’s Privacy
Our website and mortgage services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The effective date above will be updated, and we will provide additional notice or obtain renewed consent when required.
15. Contact Information
Triton Group Home Loans at Legacy Mutual Mortgage
Legal business name: Gardner Financial Services, LTD.
Corporate mailing address: 18402 US Hwy 281 N, Suite 258, San Antonio, TX 78259
Branch: 3820 Farm to Market Road 3009 #148, Schertz, TX 78154
Phone:
(210) 476-5523
Email: [email protected]
Website:
tritongrouphomeloans.com
Gardner Financial Services, LTD. dba Legacy Mutual Mortgage · NMLS #278675 · Equal Housing Lender. Confirm licensing and disclosure wording before publishing.
